Hot tub and swim spa warranty

The spa owner must do everything as stated and recommended in the Hot Tubs’ spa owners’ manual and warranty letter to safeguard and maintain the spa and thus ensure their warranty remains valid for the full term of the warranty.

Please note the extent of this warranty is solely for the benefit of the UK-boundary-based consumer of Hot Tubs spa products. It is for the avoidance of doubt in the unlikely event that there is a malfunction with your hot tub or swim spa product. Your statutory rights are not affected. Please read through these carefully. This warranty begins on the agreed delivery date for your spa, but not later than one year from the date you make your purchase. 

In the event during the warranty period that you transfer your ownership of the spa to a third party, or, as the original consumer, you relocate and reinstall your purchase outside the United Kingdom, this warranty becomes null and void.

For the purpose of the warranty wording, both “hot tub” and “swim spa” will be referred to as “spa”; “Hot Tubs” refers to the name of the company throughout this warranty.

Making a warranty claim

In the first instance, please contact Hot Tubs, within ten (10) days of the time you discover your claim, via email, or by filling in the simple warranty form. You need to provide Hot Tubs with written notice of any warranty claim. Please include a copy of your original purchase receipt with the date of the purchase.

Hot Tubs reserves the right to inspect the defect, malfunction or damage at the customer location and will, or its Authorised Service Agent, replace any defects, malfunctions or damage covered by this warranty. Except as otherwise described in this warranty, there will be no charge for replacement parts, delivery of the parts, or first-year labour under the terms of this warranty.

Spa surface

The user of the spa will receive a one-year warranty from the product manufacturer against blistering or lamination failure of the spa’s shell 

Spa components

The larger accessories that may come with your spa, whether included or optional such as steps, covers and cover lifters will be covered by warranty only if damaged on delivery. 

1-year warranty – pumps and pipes

2-year warranty – keypads and control box

1-year warranty – Heaters

1-year warranty – labour

6-month warranty – speakers

Limitation to the warranty

The first year includes replacement parts and the labour to fit those replacement parts.

The terms of this warranty do not cover:

• defects or damage resulting from normal wear and tear, or from the natural end-of-life of consumables such as bulbs.
• improper installation of any major or minor product or part 
• misuse, abuse or unauthorised commercial/industrial use or repairs either attempted or made by a third party other than an authorised representative of Hot Tubs
• altering a product, part or function of a product without Hot Tub’s prior written consent or use of an accessory not approved by Hot Tub; alteration can include but is not necessarily limited to any component change, electrical conversion or plumbing deviation
• not following the Hot Tubs Owner’s manuals that are provided for your reference
• force majeure or accident outside the control of Hot Tubs or its products

A list of official accessories can be found at www.?????

Hot Tub disclaimers

To that which is permissible by law, Hot Tubs shall not be liable for loss of use of their product/s or other secondary or resultant costs, damages or expenses, including but not limited to the removal of any customer-installed fixture (gazebo or decking) or any further cost connected with the removal or subsequent reinstallation of the hot tub, if needed.

Any implied warranties are limited to the period of time the applicable warranty stated above is valid.

Servicing of your Hot Tubs spa

Your spa must be serviced, by us, or our officially appointed professional service engineer at least once a year. The warranty will be voided where a spa service is undertaken by a 3rd party other than ourselves or our officially appointed professional service engineer

Exclusions to the Hot Tubs Spa warranty

• if the owner does not follow the instructions in the Hot Tubs’ owner’s manual regarding the correct use and care of your spa
• failure to provide even, solid support for your spa
• low water level 
• warranty does not apply to consumables such as filters, wastewater manifold (drain hose), pillows, filters, bulbs, fuses, gaskets and/or pump sealing
• Filters must be replaced at least every 3 months with approved chemicals purchased from our store or website (Aqua Excellent All-In-One Product)
• damage caused by customer carelessness or mistreatment, force majeure, incorrect installation, relocating the spa, unstable power supply (incorrect/faulty electrical installation, voltage drop, peak and/or operation outside the + / – 10% voltage range, improper pit/sinking of the spa with inadequate drainage, weather damage (including exterior temperatures in excess of 41°C) or damage caused by non-Hot Tub shipment
• any unauthorised after-market product installations or alterations or if repairs are attempted by third parties other than authorised dealers
• damage from improper use of thermo-cover
• damage through the water level being too high and overflowing (outwards or internally) including resultant water damage to the area where the swim spa is located
• dirty and/or clogged filter or calcified filter cartridge and damage caused by debris in jets, whether natural (sand, blown-in dirt) or calcium build-up
• use of unapproved sanitizers such as calcium hypochlorite, sodium hypochlorite

Electricity supply:

A 30mA circuit breaker (life safety relay), connected ONLY to the spa and to no other device is required, installed in a separate area and away from the spa, at least 3m away. 

Required to install to IEC (International Electrotechnical Commission) standards with RCCB (Residual Current Circuit Breaker) system in the spa’s common areas of usage. The professional installer must follow all details and requirements as in the product installation guide diagramme regarding electricity demand and drain installation.

Limitations

The warranty excludes any other implied or oral undertaking, and your statutory rights will not be affected. For the purpose of assessing any further liability, all aspects covered by this warranty will be treated on a pro-rata basis after the first 12 months. 

Hot Tubs or its agents will not be liable for any other or consequential loss or injury. Hot Tubs will not be liable for any costs associated with, but not limited to, building alterations or finishes and under no circumstances will be liable for greater expense than the amount paid for the spa product.

A Hot Tub product purchased for commercial use (for example, holiday lets, cottages or lodges) is limited to a warranty lasting 6 months.